Cloud Operations Management

Our cloud services encompass a comprehensive suite of solutions designed to manage and optimize cloud-based infrastructure. We offer a structured approach to cloud operations, ensuring security, efficiency, and performance. This document provides an overview of the services we offer, categorized into key operational areas.

Basic Cloud Operations

1.Operating System Monitoring and Management:
Continuous monitoring of cloud-based operating systems to ensure stability and security.

2.Capacity, Performance, and Availability Management:
Tracking system capacity and performance to optimize resource allocation.

3.Maintenance and Operations of In-Scope Activities:
Ensuring all in-scope cloud activities operate efficiently.

4.Ticket Management & Resolution:
Handling service tickets and incident resolution to minimize downtime.

5.Starting/Stopping Cloud Instances:
Managing the lifecycle of cloud instances as required.

6.Software Maintenance:
Applying necessary updates, patches, and optimizations for software running in the cloud environment.

Credentials and Certificate Management

1.Credential Management:
Securely managing user access and cloud service credentials.

2.Monitoring of Credential Expiration:
Proactively tracking and alerting for expiring credentials using cloud monitoring tools.

3.Timely Notification for Expiring Certificates:
Informing customers of impending certificate expirations to prevent service disruption.

4.Certificate Provisioning from External Vendors:
Assisting in obtaining and implementing new certificates from trusted vendors.

5.Implementing New Certificates:
Deploying certificates provided by customers or third parties to secure cloud resources.

Backup, Failover & Recovery

1.Recovery of Cloud Services:
Restoring basic cloud configurations in case of service incidents per the operations manual.

2.Backup Job Monitoring:
Ensuring scheduled backup jobs are completed successfully and addressing failures proactively.

3.Failover Configuration Management:
Implementing failover mechanisms to maintain service availability in case of failures.

4.Data Recovery Assistance:
Assisting with data restoration and recovery in the event of loss or corruption.

Monitoring & Diagnostics

1.Operations Monitoring:
Ensuring optimal performance and uptime through real-time tracking.

2.Provisioning of System Data:
Maintaining an up-to-date snapshot of cloud resource statuses.

3.Diagnostics of Container Services Logs:
Analyzing logs for early detection of potential issues.

4.Configuring Cloud Monitoring & Alerts:
Setting up cloud monitoring tools, resource tagging, and alarm thresholds based on customer needs.

5.Investigating Cloud Resource Alerts:
Diagnosing and responding to alerts efficiently.

6.Remediating Alerts:
Resolving issues as per predefined configurations or escalating incidents as necessary.

Update & Patch Management

1.Review & Approval of Updates:
Assessing and approving updates, patches, hotfixes, and service packs.

2.Monitoring for New Updates:
Continuously scanning for relevant security and feature updates.

3.Risk Assessment of Updates:
Evaluating the impact of updates and informing customers accordingly.

4.Proactive Update Recommendations:
Advising customers on necessary updates and potential risks.

Platform Management & Optimization

1.Technical Reviews & Improvement Recommendations:
Regular evaluations to identify enhancement opportunities.

2.Impact Analysis on Client Architecture:
Assessing the influence of new technologies on existing cloud infrastructure.

3.Monitoring Technology Trends:
Keeping track of emerging cloud innovations and recommending adoption strategies.

4.Identifying Additional Services:
Suggesting new services that align with evolving business needs.

Architecture & Configuration Management

1.Configuration Management & Optimization:
Fine-tuning cloud parameters based on operational needs.

2.Documentation & Maintenance in CMDB:
Ensuring accurate records of all configuration changes.

3.Ensuring Data Quality:
Maintaining high-quality data records to support informed decision-making.

4.Resource Allocation Optimization:
Adjusting configurations to enhance resource utilization and cost efficiency.